User Agreement

By accessing and using this website, you are deemed to have carefully read, understood, and agreed to the following terms and conditions (hereinafter referred to as the "Terms"). Please ensure full comprehension before proceeding, as your use of this website shall be governed by these Terms.

These Terms constitute a legally binding agreement (hereinafter referred to as the "Agreement") between you (the user, hereinafter referred to as "you," "your," or "User") and Hila Team (hereinafter referred to as the "Company"). You and the Company may be individually referred to as a "Party" and collectively as the "Parties."

If you do not agree with any part of these Terms, you must immediately cease accessing and using this website and any services provided under these Terms. Accepting these Terms signifies that you have entered into a binding agreement with Hila Team regarding the use of this website and/or subscription to available services.

Background
Hila Team owns and operates this website and the application named "Hila" (referred to below). Through this platform, the Company provides users with a simple and reliable way to connect with friends nearby or around the world. The services enable users to send free text, voice, video, photo messages, and stickers to their contacts. The Company is committed to creating an enjoyable and engaging experience, and prioritizes maintaining a safe and friendly environment for all users. By using the services, you agree to use them in line with their intended purpose and in accordance with these Terms.

Continuing to use the platform signifies your commitment to abide by these Terms and contribute positively to the community.

1. Definitions and Interpretation

1.1 Key Definitions
Unless the context otherwise requires, the capitalized terms in these Terms shall have the following meanings:

1.2 Rules of Interpretation
Unless otherwise specified, the following rules shall apply to the interpretation of these Terms:

2.Registration and Usage Rules

2.1 Authorized Users
Your access to and use of the Company’s services must comply with all applicable international, federal, state, and local laws and regulations. You represent and warrant that you will not engage in any unlawful or prohibited activities while using the services, as outlined in this Agreement.

2.2 Age Restriction
The services are intended for users aged 18 or older. If you are under 18, you must not use these services.

2.3 Network and Fees
To access and use the website, subscription services, and services, ensure you use an authorized telecommunication or internet network. You shall bear sole responsibility for standard messaging, data, and/or voice charges (as applicable) imposed by your device provider.

2.4 Account Security Responsibility
You are solely responsible for maintaining the confidentiality of your Registration Data and Application login credentials. You shall be liable for any activities, transactions, or misuse of the Application through your Account, unless such activities, transactions, or misuse are caused or contributed to by the Company.

2.5 Notification of Abnormal Situations
If you cannot access your Account, or become aware of or suspect any unauthorized access to, use of, or compromise of your Registration Data, login details, or Account, you must notify the Company immediately.

2.6 Circumstances for Service Suspension
The Company and/or third-party service providers may suspend access to and subscriptions for the services if:

2.7 Right to Modify/Suspend Services
The Company and/or third-party service providers may block, suspend, alter, or update the website, streaming services, and/or services at any time (including without notice) for the following reasons:

3. Specific Features and Additional Services

3.1 Additional Guidelines
When using the Company’s services, you may encounter additional guidelines and/or terms and conditions ("Guidelines") specific to certain features and services. These Guidelines may be posted periodically on the platform.

3.2 Integration of Terms
All such Guidelines are incorporated into these Terms of Use. In addition, your use of the services is governed by the Company’s Privacy Policy, which is incorporated into these Terms by reference. By using the services, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy.

4. Limited License

4.1 Grant of License
Hila Team grants you a limited, revocable, non-transferable, non-exclusive, and non-sublicensable license to use its website/application and related services (including updates and upgrades), subject to these Terms and Conditions.

4.2 Scope of License
This license is for private, non-commercial use only and is contingent upon your compliance with these Terms and Conditions, the Privacy Policy, and any additional guidelines updated by the Company.

5. Intellectual Property Rights

5.1 Ownership of IP
The website and all associated intellectual property rights ("IP") belong to the Company or its third-party licensors. Unless expressly stated, these Terms do not grant you any rights to the IP. All rights not explicitly granted are reserved by the Company.

5.2 Scope of Protection
The website/application and related services are owned and operated by the Company. The materials provided, including content, visual interfaces, graphics, design, compilation, computer code, products, software, algorithms, and all other elements of the services, are protected under copyright, trademark, patent laws, international conventions, and applicable intellectual property regulations.

5.3 Copyright of Company Materials
All Company Materials on the website/application are copyrighted property of Hila Team, its Affiliates, and/or third-party licensors.

5.4 Exclusion of Materials
Company Materials do not include any User/Customer Content or content from third-party sites, even if links to such content are provided on the Company’s platform.

5.5 Prohibited Actions by Users
You must refrain from:

5.6 Responsibility for Customer Content
You are solely responsible for any Customer Content posted or transmitted via the website/Application or device. Customer Content includes notes, messages, emails, postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files, or other materials/information.

5.7 Compliance of Content
You must ensure that your Content is lawful and does not infringe third-party rights, including intellectual property rights. Additionally, you must not:

6. Rules for User Content

6.1 Prohibition of Prohibited Content
You are prohibited from using the Company’s services to create, upload, download, copy, publish, or spread any Content that:

6.2 Grant of License to User Content
By uploading or publishing Content ("Your Content"), you grant the Company a worldwide, non-exclusive, irrevocable, royalty-free, fully-paid, perpetual, sublicensable, and transferable license to use, distribute, reproduce, create derivative works, publish, translate, perform, and display Your Content in any format now known or developed later for any purpose. Hila Team may use Your Content on its platforms or in other products/services at its discretion and may transfer this license to Affiliates or partners without requiring your consent.

6.3 Right to Display Advertisements
The Company reserves the right to display advertisements, promotions, or sponsorships alongside User Content. (Note: You are not entitled to compensation for the use of Your Content.)

6.4 Removal of Content and Account Handling
The Company may, at its discretion and without notice, remove Your Content if it infringes others’ rights or suspend/terminate your access for violations of intellectual property laws.

6.5 Liability for Claims
You are solely liable for claims arising from Your Content and shall compensate the Company for all losses, including economic and business damages.

6.6 Restrictions on Confidential Information
Unless required by law, do not send confidential or proprietary information to the Company, even if it falls under "Permitted Information" as defined in Clause 1.1.14.

6.7 Confidentiality of Content
While the Company handles personal information in accordance with the Privacy Policy, Your Content will not be treated as confidential or proprietary.

7. User Obligations

7.1 Restrictions on Use
By using the services, you agree not to use them for any unlawful or prohibited purpose as outlined in these Terms and Conditions.

7.2 Legality in Regions
Accessing Company Materials or services from territories where such access is illegal is strictly prohibited. You are responsible for complying with all local laws, regulations, and policies, including those related to intellectual property, the internet, technology, data, email, and privacy.

7.3 Restrictions on Use of Materials
Using Company Materials for purposes other than those explicitly permitted herein is prohibited.

7.4 Prohibition of Interference with Services
You must not use the services in a manner that could damage, disable, overburden, impair, or interfere with other users’ access to or enjoyment of the services.

7.5 Restrictions on Load
You must not impose an unreasonable or disproportionately large load on the Company’s infrastructure.

7.6 Prohibition of Malicious Code
You must not interfere with or damage the operation of the services, including by uploading or disseminating viruses, worms, or other malicious code.

7.7 Protection of Security Features
You must not remove, circumvent, disable, damage, or interfere with security-related features, features that prevent unauthorized use or copying of content, or features that enforce usage limitations.

7.8 Prohibition of Unauthorized Access
You must not attempt unauthorized access to the services, their components, accounts, computer systems, or connected networks, whether through hacking, password mining, or other means. You must not interfere with or disrupt the proper functioning of the services or activities conducted on them.

7.9 Restrictions on Obtaining Information
You must not attempt to obtain materials or information through unauthorized means. You agree not to modify the services or use modified versions, including attempting unauthorized access.

7.10 Restrictions on Automated Tools
The services may include an auto-reply function. You must not use robots, spiders, scrapers, or other automated means to access or bypass the services without express written permission.

7.11 Restrictions on Framing Techniques
You must not use framing techniques to enclose trademarks, logos, or other Company Materials without express written consent.

7.12 Restrictions on Meta Tags
You must not use meta tags or "hidden text" utilizing the Company’s name or trademarks without express written consent.

7.13 Restrictions on Deep Linking
You must not deep-link to the services or use logos, graphics, or trademarks as part of a link without express written consent. Any objectionable links must be removed at the Company’s discretion.

7.14 Prohibition of Spam
You must not send unsolicited communications, including junk mail, advertising, promotional materials, chain mail, charity requests, petitions, or similar content to other users.

7.15 Liability for Compensation
You shall indemnify the Company against all losses, damages, or liabilities arising directly or indirectly from your failure to comply with these Terms, including actions by anyone using your User ID.

7.16 Representations and Warranties
You represent, warrant, and covenant that:

8. Refund Policy

Refund Rules: After your payment on our platform is completed and confirmed by the system, if you have a refund request, you may submit an application through the feedback channel within the platform. We will conduct a comprehensive evaluation and handle it in accordance with the relevant regulations.

9. Feedback

9.1 Voluntariness of Feedback
You are welcome to provide feedback, suggestions, ideas, or know-how regarding the services, but it is not mandatory. We value your input and may use it to improve our services.

9.2 Confidentiality of Feedback
Any feedback you provide is not considered confidential and may be used by the Company for any purpose deemed appropriate.

9.3 No Obligation to Compensate
The Company is under no obligation to compensate you for feedback provided.

10. Third-Party Sites

10.1 Purpose of Linked Sites
For convenience, the services may include links to third-party websites or services ("Linked Sites").

10.2 Disclaimer for Sites
The inclusion of Linked Sites does not imply endorsement of their content, products, or services. The Company provides no warranties, express or implied, regarding Linked Sites.

10.3 Risks of Access
Accessing and using Linked Sites, including any information, materials, products, or services obtained from them, is at your sole risk.

10.4 Liability for Transactions
Any correspondence, dealings, or engagements with advertisers or third parties found on or through the platform are solely between you and those parties. The Company is not liable for any losses or damages resulting from such dealings or the presence of advertisers on the platform.

10.5 Right to Modify Content
The Company reserves the right to modify or discontinue any content or services on its platform, website, or application at any time without notice. Content or services may become outdated, and the Company is not obligated to update them.

11. Virtual Currency

11.1 You may exchange legal tender for virtual currency (hereinafter referred to as "Virtual Currency") in this Software. Unless otherwise specified by the Company, Virtual Currency may only be used within this Software and does not have purchasing power in scenarios outside this Software.

11.2 Virtual Currency can be used to purchase value-added services on the Software platform, such as gift rewards, in-game consumption, etc. Specific price information, exchange rates, and Virtual Currency usage policies shall be formulated by the Company independently and publicly displayed on the relevant service pages. Unless otherwise specified by the Company, Virtual Currency shall not be used for any other purposes, including but not limited to trading Virtual Currency with third parties other than the Company, or conducting transactions on third-party platforms outside this Software platform. If you violate the foregoing agreements and cause any losses to yourself or third parties, the Company shall not bear any liability; if the Company has reasonable grounds to suspect cheating or irregularities in your Virtual Currency account or usage, it has the right to refuse your use of Virtual Currency, and even take measures such as banning in accordance with this Agreement.

11.3 You may recharge Virtual Currency via online banking or other recharge channels supported by this Software. The exchange rate between Virtual Currency and legal tender may vary depending on the purchase channel, and shall be subject to the display on the service page of the relevant channel at the time of your purchase. The Company reserves the right to adjust the aforesaid exchange rate at any time according to operational needs, and such adjustments shall be publicly displayed on the service page of the purchase channel.

11.4 You undertake not to recharge or purchase Virtual Currency through illegal means or non-designated recharge channels of the platform. If you recharge or purchase Virtual Currency in violation of regulations or illegally, the Company does not guarantee the smooth completion of the recharge; the Company shall not bear any compensation or indemnity liability for any damages to your rights and interests arising therefrom, and reserves the right to terminate your platform account and the usage rights of various recharge services at any time, and pursue your liability for breach of contract.

11.5 You confirm that you have carefully verified your account information and prudently selected relevant operation options before recharging. If you suffer damages to your rights and interests such as recharging the wrong account or selecting the wrong recharge type due to reasons such as incorrect account input, improper operation, or lack of understanding of the recharge billing method, the Company shall not bear any compensation or indemnity liability.

11.6 You understand and agree that once Virtual Currency is successfully recharged, unless explicitly stipulated otherwise by laws and regulations, it shall not be converted into legal tender, transferred to others, and generally shall not be refunded or returned.

11.7 The Company reserves the right to set, adjust or modify transaction-related matters from time to time based on factors such as transaction security, including but not limited to transaction limits and transaction frequency. You confirm that you are aware that the aforesaid settings or modifications may cause inconvenience to your transactions and have no objection thereto.

11.8 The Company does not encourage minors to use the Virtual Currency service. Minors shall use the Virtual Currency service under the operation of a guardian or with the express consent of a guardian; otherwise, they shall not use the service.

11.9 If the Company is unable to provide Virtual Currency-related services, or problems occur during the service that cause losses or liabilities for the following reasons, you shall bear the responsibility yourself, and the Company shall not bear any liability:(i) Your account is lost, banned or frozen;(ii) You disclose your account password to others;(iii) Problems occur with the third-party payment institution account bound by you;(iv) Caused by intentional acts, gross negligence or violation of laws and regulations by other users;(v) Caused by other reasons attributable to you.

11.10 During your use of this Software, your account may generate Virtual Earnings. Unless the Company has otherwise reached a written agreement with you, your brokerage company or your agent, you may only use the Virtual Earnings in the manner supported by this Software (such as converting into Virtual Currency). The specific usage rules shall be formulated by the Company independently and publicly displayed on the relevant service pages. The Company has the final decision-making power and interpretation right over such rules, and reserves the right to modify them unilaterally according to operational conditions without prior notice to you. In addition, Virtual Earnings shall not be used for any other purposes, including but not limited to trading Virtual Earnings with third parties other than the Company, or conducting transactions on third-party platforms outside this Software platform. If you violate the foregoing agreements and cause any losses to yourself or third parties, the Company shall not bear any liability; if the Company has reasonable grounds to suspect cheating or irregularities in your use of Virtual Earnings, it has the right to refuse your use of Virtual Earnings and pursue your liability for breach of contract.

11.11 The Company reserves the right to deduct your Virtual Earnings accordingly in the following circumstances:(i) The recharge by the Virtual Currency recharging user is deemed an invalid payment by the bank, payment channel or court;(ii) The Virtual Currency recharging user applies for a refund, and the refund application is deemed valid by the bank, payment channel or court;(iii) The legal tender used for recharging Virtual Currency is illegal income or improper gains, and the Company's platform is ordered by the court or other authorities to return the corresponding amount;(iv) Other circumstances that require the return of Virtual Currency.

11.12 If you violate national laws and regulations or the provisions of this Agreement (including but not limited to supplementary agreements) during your use of the Company's services, the Company has the right to temporarily or permanently ban your account, freeze, partially deduct or fully deduct the remaining Virtual Currency and Virtual Earnings in your account, and shall not refund, compensate or indemnify you for the cash value when you purchased the Virtual Currency.

11.13 Confiscation of Virtual Items Due to Termination or Fraud(i) Important Notice: The Company attaches great importance to fraudulent acts. In addition to taking applicable and necessary legal actions, if the Company believes that any virtual items in a user's account are purchased or obtained through fraudulent means, it has the right to permanently confiscate such virtual items, including virtual gifts you received from other users that were purchased through fraudulent means. If the Company confirms that the virtual items held by you are fraudulently purchased, it will notify you before confiscation and allow you to file an appeal through this Application.(ii) If the Company terminates your account due to your fraudulent acts (pursuant to the Account Termination Policy below), the remaining unsettled virtual items in your account at the time of account termination may be irrevocably confiscated.

12. Force Majeure

If the performance of obligations under these Customer Terms is delayed or fails to be performed due to government actions, natural disasters (such as fire, flood, explosion, epidemic), riot, war, rebellion or other events beyond reasonable control (hereinafter referred to as "Force Majeure"), such delay or failure shall not be deemed a breach of contract.

13. Termination of Terms and Services

13.1These Customer Terms shall remain in effect from the effective date until terminated by the Company in accordance with the following provisions.

13.2The Company has the right to terminate these Terms without further notice in the following circumstances:14.2.1 To comply with the requirements of applicable laws;14.2.2 You violate these Terms, relevant policies or guidelines.

13.3You confirm that the Company may, in its sole discretion, terminate your account (or any part thereof) and terminate service-related content (including licensed content, linked/embedded content, etc.).

13.4The Company shall not bear any indemnity liability for the deletion, loss or failure to store your content. You agree that the Company may terminate your access to the services or account without further notice, and shall not bear any liability to you or any third party for such termination.

13.5The Company may report any suspected fraudulent, abusive or illegal activities to law enforcement agencies. The aforesaid remedies are supplementary to other legal or equitable remedies available to the Company.

14. Disclaimer of Liability; Limitation of Liability

14.1To the maximum extent permitted by law, the Company explicitly excludes all express and implied warranties and conditions, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, and warranties arising from the course of dealing or trade usage. The Company does not warrant that the services will meet your requirements, nor does it warrant that the services will be continuous, uninterrupted, timely, secure, error-free and trouble-free; at the same time, it does not warrant or represent that the results of using the services or obtained from the services are reliable.

14.2You confirm that the services may have errors or defects, including but not limited to data loss, transmission delay, non-delivery, system downtime, misdelivery, network or system interruption, file damage or service interruption. Even if such events are caused by the negligence or gross negligence of the Company and its affiliates, employees, agents, licensors or subcontractors, they shall not constitute a breach of this Agreement.

14.3The laws of some jurisdictions may not allow the limitation of implied warranties or the exclusion of certain damages. If such laws apply to you, some or all of the disclaimers, exclusions or limitations in these Terms may not apply, and the Company's liability shall be limited to the maximum extent permitted by law.

14.4Under no circumstances (including cases caused by negligence), shall the Company and its affiliates, contractors, employees, agents or third-party partners/suppliers be liable for indirect, special, incidental, consequential or punitive damages arising from your use or inability to use the services or related materials, even if the Company has been informed of the possibility of such damages. If applicable law does not allow the exclusion or limitation of liability for incidental or consequential damages, the above limitation shall not apply to you; in such case, the Company's liability shall be limited to the maximum extent permitted by law.

14.5Under no circumstances shall the total liability of the Company for all damages, losses and claims arising under these Terms to you exceed the total amount of fees you have actually paid on this platform.

14.6The above limitation of liability shall also apply to damages arising from products or services obtained through the Company's services, advertised on the services, or sold or provided by third parties accessed through links in the services.

15. Indemnification

15.1You agree to indemnify and hold harmless the Company, its affiliates, suppliers and partners from and against any claims, losses, damages, liabilities (including reasonable attorney's fees) arising from your use or misuse of the Services, violation of these Terms, infringement of third-party rights, or breach of the representations, warranties or commitments under these Terms.

15.2With respect to any matter requiring indemnification pursuant to this Clause, the Company reserves the right to exclusive defense and control, and shall bear the relevant costs itself. You agree to provide full cooperation in the defense of such claims.

16. Amendment to Terms

16.1The Company reserves the right to amend these Terms and will notify you of such amendments.

16.2The Company reserves the right to amend these Terms at any time, and such amendments shall be implemented by publishing the updated version on the Company's website. Unless otherwise explicitly stated, the amended Terms shall take effect immediately upon publication. It is your responsibility to review and keep abreast of the latest content of the Terms at all times, and your continued use of this Website shall be deemed your acceptance of the updated Terms.

16.3The Company may modify, suspend or restrict your access to this Website without further notice and without assuming liability.

16.4Last updated date of these Terms: September 26, 2025.

17. General Provisions

17.1Waiver: Any provision of these Terms may only be waived in writing by the party entitled to the benefit thereof. Failure to enforce any provision shall not constitute a waiver of the right to enforce such provision thereafter; waiver of a breach shall not constitute a waiver of any other breach.

17.2Assignment: The Company may assign, transfer or subcontract all or part of its rights and obligations under these Terms without prior notice to you and without your consent; you shall not assign, transfer or subcontract any of your rights or obligations under these Terms.

17.3Severability: If any provision of these Terms is held to be prohibited or unenforceable in any jurisdiction, such provision shall be ineffective only to the extent of such prohibition or unenforceability, without invalidating the remaining provisions of these Terms or affecting the enforceability of such provision in any other jurisdiction.

17.4No Warranty: This Website is provided on an "as is" and "as available" basis and may contain various defects. The Company makes no express or implied representations or warranties with respect to this Website or the materials contained therein; the content on the Website does not constitute any binding advice or recommendations.

17.5Cumulative Rights: The rights, powers or remedies provided under these Terms are cumulative and do not exclude or limit any other rights, powers or remedies provided by law or equity.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms, including disputes relating to their formation, validity, interpretation, performance, breach, termination and non-contractual obligations, shall be submitted to the India International Arbitration Centre (hereinafter referred to as "IIAC") for settlement by arbitration in accordance with the Centre's currently effective Arbitration Administration Rules.